These Terms will apply to any contract made between us for the sale of any Products to you (the “Contract”). Please read these Terms carefully and ensure you understand them before ordering any Products from our Website. You will be asked to agree to these Terms before placing an order. If you refuse to accept these Terms, you will not be able to order any Products from our Website. You should print a copy of these Terms for future reference.
We amend these Terms from time to time as set out in clause 7. Every time you wish to order Products, please check these Terms to ensure you understand the terms that apply at that time. These Terms were most recently updated on 14th July 2025. These Terms, and any Contract between us, are only in the English language.
1.1 We operate the website at www.cpcengineering.co.uk. We are a family-run business trading as CPC Engineering, with our trading address at Fairfield Bungalow, Off Alexandra Road, Illogan, Redruth, Cornwall TR16 4EJ. Our VAT number is 211044670.
1.2 Our telephone number is 07943674620. Our email address is info@cpcengineering.co.uk.
1.3 To contact us, please see our Contact Us page.
2.1 The images and pictures of the Products on our website are for illustrative purposes only. Although we make every effort to display colours accurately, we cannot guarantee that your device’s display of the colours accurately reflects the colours of the Products. The packaging of the Products may vary from that shown on our website.
2.2 The size of Products may vary slightly from the description given on our website, but variations will not exceed 2% of the stated size.
2.3 All Products shown on our website are subject to availability. We will inform you by email as soon as possible if any Products you order are not available.
2.4 Some of our Products are bespoke and will be made to your specific design and request. Where Products are manufactured in accordance with your specification, you shall indemnify us against all liabilities, costs, expenses, damages, and losses (including any direct, indirect, or consequential losses, loss of profit, loss of reputation, and all interest, penalties, and reasonable professional costs and expenses) suffered or incurred by us in connection with any claim made against us for actual or alleged infringement of a third party’s intellectual property rights arising out of or in connection with our use of your specification. This clause shall survive termination of the Contract.
2.5 Best Price Guarantee: Thanks to our skilled team, state-of-the-art equipment, and owned premises, we offer unbeatable prices for jobs that align with our specialisation and production capabilities. If you provide evidence of a cheaper quote from another supplier for a comparable job, CPC Engineering will review the quote and job complexities. We may choose to match or beat the quoted price. If we are unable to match or beat the price, we may maintain our original price or respectfully decline the job.
2.6 Rapid Turnaround: Most jobs are completed within one week from receiving the required materials, with same-day delivery often possible due to our extensive in-stock materials. However, stock levels fluctuate daily, and while we maintain large quantities, it is impossible to stock all material possibilities. If materials are not in stock, obtaining quotes for unusual materials may take up to 15 working days. For such materials, we will only place orders once the job has been paid for in full. CPC Engineering is not responsible for delays caused by material unavailability, waiting for quotes, or delays in material delivery.
2.7 Comprehensive Manufacturing: From concept and design to final production and rigorous testing, we handle every step to deliver flawless components. All work, including designs, testing, and manufacturing, remains the intellectual property of CPC Engineering unless otherwise agreed. It is your responsibility to ensure that the design, testing, manufacturing, and final product meet your requirements. CPC Engineering is not liable for ensuring the product meets your specific needs beyond fulfilling the agreed specifications.
2.8 Custom Collaborations: We welcome unique projects and enjoy partnering with customers to create bespoke parts tailored to your exact specifications. Please contact us to discuss your project requirements.
We only use your personal information in accordance with our Privacy Policy. Please take the time to read it, as it includes important terms that apply to you.
4.1 If you are a consumer, you may only purchase Products if you are at least 18 years old.
4.2 We intend to rely upon these Terms and any document expressly referred to in them in relation to the Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please ensure any variations from these Terms are confirmed in writing.
4.3 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau.
5.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our website to purchase Products.
5.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise, or representation made by or on behalf of us that is not set out in these Terms or any document expressly referred to in them.
6.1 Our order process allows you to check and amend any errors before submitting your order. Please review your order carefully at each stage.
6.2 After you place an order, you will receive an email acknowledging receipt. This does not mean your order has been accepted. Acceptance occurs as described in clause 6.3.
6.3 We will confirm acceptance by sending you an email (Order Confirmation) or invoice, whichever is earlier. The Contract is formed when we send the Order Confirmation or invoice.
6.4 If we are unable to supply a Product (e.g., due to stock unavailability or a pricing error as per clause 10.5), we will inform you by email and will not process your order. If you have already paid, we will refund you the full amount as soon as possible.
7.1 We may revise these Terms from time to time due to changes in payment methods or relevant laws and regulatory requirements.
7.2 The Terms in force at the time of your order will apply to the Contract.
7.3 Whenever we revise these Terms, we will notify you by updating the date at the top of this page.
8.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the cooling-off period set out in clause 8.3. You may cancel for any reason and receive a refund. Advice about your right to cancel is available from your local Citizens’ Advice Bureau.
8.2 The right to cancel within the cooling-off period applies only to consumers ordering Products online. It does not apply to purchases made in our workshop, at trade shows, or by business/trade customers. It also does not apply to custom-made or personalised products made to your specification.
8.3 Where applicable, you may cancel the Contract within 14 days without giving any reason. The cooling-off period starts when we accept your order (clause 6.3) and ends 14 days after the day the Products are delivered to you.
8.4 To exercise your right to cancel, you must inform us by:
(a) Sending an email to info@cpcengineering.co.uk with the date of your order, your details, order details, and account/product reference numbers; or
(b) Completing the returns form on our website at [LINK].
We will acknowledge receipt by email without delay. Keep a copy of your notification for your records.
8.5 To meet the cancellation deadline, you must send your communication before the cancellation period expires.
8.6 If you cancel within the cooling-off period, we will (subject to clause 8.7) reimburse all payments received, including delivery costs.
8.7 We will only refund basic delivery charges. If you chose a delivery method other than our least expensive standard delivery, we will not refund supplementary costs. We may deduct from the reimbursement for loss in value due to unnecessary handling by you.
8.8 Reimbursements will be made without undue delay, and no later than:
(a) 14 days after we receive the returned Products; or
(b) 14 days after you provide evidence of return; or
(c) If no Products were supplied, 14 days after you inform us of cancellation.
8.9 Reimbursements will use the same payment method as the initial transaction unless otherwise agreed. We may withhold reimbursement until the Products are returned or evidence of return is provided.
8.10 Unless the Products are faulty or mis-described, you are responsible for returning the Products and covering delivery/postage costs. You must ensure Products are packed carefully to prevent damage and take reasonable care of them while in your possession. We may deduct from the reimbursement if the Product’s value is reduced due to improper handling.
8.11 We inspect all Products before dispatch to check for defects apparent upon visual inspection.
8.12 You may return Products if they are faulty or mis-described. For defects apparent on normal visual inspection, you must return the Product within 5 working days of delivery. For latent defects, you must return within a reasonable time after the defect becomes apparent. If you do not notify us of defects within the relevant period, you are deemed to have accepted the Products.
8.13 For faulty or mis-described Products, we will (subject to clause 8.14):
(a) Offer a replacement Product; or
(b) Offer a full or partial refund, depending on the nature of the fault or mis-description.
8.14 You are not entitled to a refund or replacement if:
(a) We informed you of the defect at the time of ordering;
(b) You damaged the Product;
(c) The defect is due to normal wear and tear; or
(d) You attempted to repair or alter the Product.
8.15 As a consumer, your legal rights for faulty or mis-described Products are not affected by this returns policy. Advice is available from your local Citizens’ Advice Bureau.
9.1 Products will be dispatched by the method stipulated in the Order Confirmation, typically Royal Mail Recorded/Tracked Delivery or Courier Service.
9.2 If the Product is in stock, your order will be fulfilled by the estimated dispatch date in the Order Confirmation or invoice. If we cannot fulfill your order due to an Event Outside Our Control, we will contact you with a new estimated dispatch date. If the Product is not in stock, we will notify you by email.
9.3 Delivery dates are estimates, and time for dispatch/delivery is not of the essence. As we use third-party delivery services (e.g., Royal Mail, Parcel Force), the delivery process is outside our control once dispatched.
9.4 Delivery is completed when Products are delivered to the address you provided. We recommend using the credit/debit card billing address for delivery.
9.5 If you fail to accept delivery, except where caused by an Event Outside Our Control (clause 14):
(a) Risk in the Products passes to you; and
(b) If Products are returned to us, we will store them until delivery occurs and charge you for related costs (including insurance).
9.6 If, after 30 business days of Products being available for delivery, you have not accepted delivery, we may resell or dispose of the Products, deduct reasonable storage and selling costs, and account to you for any excess or charge you for any shortfall.
9.7 The Products are your responsibility from the completion of delivery, and you must care for them appropriately.
9.8 You own the Products once we have received full payment, including delivery charges.
10.1 Product prices are as quoted on our website. We take reasonable care to ensure accuracy, but if we discover an error, clause 10.5 applies.
10.2 Prices may change, but changes will not affect orders confirmed with an Order Confirmation or invoice.
10.3 Product prices include VAT (where applicable) at the current UK rate. If the VAT rate changes between your order and delivery, we will adjust the VAT unless you have already paid in full.
10.4 Product prices exclude delivery charges, which are quoted on our website’s Delivery Charges page.
10.5 If we discover a pricing error, we will inform you in writing and offer you the option to purchase at the correct price or cancel your order. We will not process your order until we receive your instructions. If we cannot contact you, we will treat the order as cancelled. If the pricing error is obvious and could reasonably have been recognised as a mispricing, we are not obliged to provide the Products at the incorrect price.
11.1 You may pay for Products using a debit card, credit card, or PayPal account.
11.2 Payment for Products and delivery charges is required in advance. We will charge your payment method once we issue the Order Confirmation or invoice.
12.1 Nothing in these Terms limits or excludes our liability for:
(a) Death or personal injury caused by our negligence;
(b) Fraud or fraudulent misrepresentation;
(c) Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) Defective products under the Consumer Protection Act 1987.
12.2 Subject to clause 12.1, we will not be liable for any loss of profits, sales, business, revenue, data, information, software, business opportunity, anticipated savings, goodwill, or any indirect or consequential loss, whether in contract, tort (including negligence), breach of statutory duty, or otherwise.
12.3 Subject to clauses 12.1 and 12.2, our total liability for all other losses shall not exceed the price of the Products.
12.4 Except as stated in these Terms, we do not give any representations, warranties, or undertakings in relation to the Products. Any implied warranties are excluded to the fullest extent permitted by law.
13.1 If we fail to comply with these Terms, we are responsible for foreseeable loss or damage caused by our breach or negligence, but not for unforeseeable losses. Loss or damage is foreseeable if it is an obvious consequence of our breach or contemplated by both parties at the time of the Contract.
13.2 We supply Products for domestic and private use only. You agree not to use Products for commercial, business, or resale purposes, and we are not liable for any loss of profit, business, business interruption, or business opportunity.
13.3 We do not exclude or limit liability for:
(a) Death or personal injury caused by our negligence;
(b) Fraud or fraudulent misrepresentation;
(c) Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) Breach of the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose, and samples); or
(e) Defective products under the Consumer Protection Act 1987.
14.1 An Event Outside Our Control includes any act or event beyond our reasonable control, such as strikes, lock-outs, civil commotion, riot, invasion, terrorist attack, war, fire, explosion, storm, flood, earthquake, epidemic, or failure of public/private telecommunications or transport networks.
14.2 We are not liable for failure or delay in performing our obligations due to an Event Outside Our Control.
14.3 If an Event Outside Our Control occurs:
(a) We will notify you as soon as possible; and
(b) Our obligations will be suspended, and the time for performance extended for the duration of the event. We will arrange a new delivery date after the event ends.
15.1 “In writing” includes email.
15.2 To contact us in writing, or if required by these Terms, send communications to the address in clause 1.1 by email or pre-paid post. We will confirm receipt in writing, typically by email.
15.3 We will contact you by email or post to the address provided in your order.
15.4 For business customers, notices are deemed received immediately when posted on our website, 24 hours after an email is sent, or three days after a letter is posted. Proof of service requires evidence of proper addressing and posting for letters or sending to the specified email address.
We take complaints seriously and will acknowledge them within 5 working days, providing a likely timescale for resolution and keeping you informed of progress. Send complaints per clause 15.
17.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations.
17.2 You may only transfer your rights or obligations under these Terms with our written agreement.
17.3 This Contract is between you and us. No other person has rights to enforce its terms under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
17.4 Each clause operates separately. If any clause is found unlawful or unenforceable, the remaining clauses remain in full force.